Our Return Policy: - New items must be returned within 7 days of the delivery date. - Used items must be returned within 3 days of the delivery date. - Items must be returned in original, as-shipped condition with the original packaging and no signs of use. - The buyer assumes the responsibility for all return shipping costs unless the item was not received as described. - Once we receive the return in as-shipped condition, the buyer will receive a full refund in their original payment method - We reserve the right to refuse return or charge a fee for Items not received in as-shipped condition Additional info: - Large Purchases may require additional phone verification and may delay shipping up to 24 hours - We are currently not able to redeem Old Town School gift certificates in our webstore but you can call 773-751-3398 to pay with a gift certificate